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DashControl Support

Voice Case Desk

Review, assign, respond to, and close support requests.

Public Tracking Case Code Staff Access

DW role

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New Request

Public Access Anyone with a case code can review updates from here.

Use the search below to check status, timeline, and message history. Staff can sign in to manage the full queue.

Public Tracking

Find Your Case

Enter your case code to review the status path, the original request, and the full thread in one place.

Submit New Request Staff Login

Track Code

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CODE STATUS DEPT CAT

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Created

Timeline

Thread

Voice Case Library

Employee Requests

Requests submitted by employees.

Status

All statuses visible

Team

Voice

Case File

Review the request, follow the thread, and open actions only when you need them.

Saved.

Select a ticket to open the thread and update the case.

User Management

Assign roles for Admin, Dispatch, HR, and Field. Users must sign in at least once.

Filter

Case Filters

Choose which statuses appear in your list. This view is saved for your user.

Voice case control

Case Management

Review the case document, then manage its workflow from the control panel.

Case workflow

Assignment control

Assign a department and choose one or more responsible staff members.

Assign department

The department receives the case and can collaborate on it.

Unassigned

Department

Staff members

Select multiple people from the assigned department. Every selected person can respond.

Email notification Selected staff will receive an email with the case link.

Assignment changes are saved independently from the case document.

Private case record Internal case notes Expand

These notes are visible only to authorized staff and never appear in the employee conversation.

Add internal note

Document follow-up, decisions, or context for the internal team.

Changes are recorded in the case activity.

Closed Cases

Open a closed case to review it, change its status, or restore it to the active queue.

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