Performance Training Library
Short, practical lessons based on New York delivery operations.
Safety
Safe operation of the vehicle throughout the route.
Speeding Event
Posted limits, road conditions, and schedule pressure.
50 sec
Phone Distraction
Phone mounts, Dispatch support, and eyes on the road.
55 sec
Yellow Traffic Light
Approach signals early and stop safely.
45 sec
Following Distance
Create reaction time in traffic and poor conditions.
45 sec
Safe Lane Changes
Signal, mirrors, blind spot, safe gap, and smooth movement.
55 sec
Road Focus
Scan ahead, anticipate hazards, and control distractions.
50 secDelivery Execution
Correct package handling, placement, scans, and customer instructions.
Low Delivery Completion
Complete, correctly code, and account for every package.
55 sec
Delivery Type Compliance
Match the scan and proof to the delivery that occurred.
38 sec
Simultaneous Deliveries
Check each label, address, and instruction before completing.
50 sec
Delivered Over 50 Meters
Verify the Geopin, package label, and physical building.
50 sec
Instruction Compliance
Follow safe customer instructions and use secure placement.
45 sec
Contact Compliance
Call, wait for voicemail, text, and use the correct barrier process.
60 sec
POD — Photo on Delivery
Show the complete package and recognizable delivery surroundings.
60 secCustomer Impact
Package care, accurate delivery, professional conduct, and customer trust.
Lobby Dumping
Follow delivery instructions and never abandon packages in unsecured common areas.
60 sec
DA Mishandled Package
Carry, stack, and place every package with control.
38 sec
DA was Unprofessional
Listen, communicate calmly, and contact support when needed.
55 sec
Delivered to Wrong Address
Match the app, label, building, and physical door.
50 sec
Package Not Received
Record the true delivery type and location, then capture recognizable proof.
60 sec
Received Wrong Item
Scan and match the correct package for every customer.
38 sec
Package Damage
Stop, separate, document, and follow the approved process.
38 sec